TERMS OF SERVICE AND CONDITIONS
Bastideaux's textiles are made entirely by hand using India’s traditional hand block printing process. Due to the hand-crafted nature of the products, exact repeat or pattern alignment cannot be guaranteed and slight imperfections will exist. Smudges and spots are often present, and because natural dyes are used, slight bleeding of color may occur as well as fading. Dye lots can have major variations and will not match from order to order; therefore, customers must order initially a sufficient quantity of fabric to complete a job. We do not guarantee against wear, stretching or fading.
Wash with a minimal amount of natural soap or mild detergent. Machine or hand wash separately with cold water; use gentle cycle; air dry; steam iron. Do not use a detergent that contains enzymes, bleach, fabric softeners, or that is formulated for wool. Do not dry clean, soak, or bleach. We do not accept returns of fabric improperly maintained.
Because dye lots vary we do not guarantee that colors will match fabric swatches. We suggest ordering cutting for approval swatches with your order to avoid any confusion.
Stock orders are shipped immediately upon receipt of payment. Special and custom orders can only be produced during favorable Indian weather conditions, so delivery dates cannot be guaranteed. We will do our best to provide estimates of production and shipment time.
CUSTOM ORDERS: For custom orders. Contact us at email@example.com
Stock orders will be processed and shipped immediately and cannot be changed once released for shipment. Custom orders, once confirmed, are sent for production and may not be changed.
Fabric is sold by the yard through our to-the-trade program. There is a 10-yard minimum on custom orders. Due to the hand block printing process, the maximum length that can be printed is 10 yards. We generally print in 5 yard pieces. For orders of over 5 yards, the customer will specify preferred lengths of individual pieces. Absent length specifications, we will decide the lengths to optimize production.
Please note, however, all fabric and custom pillow orders are non-refundable. The customer is responsible for checking all items for color, yardage, and defects before cutting or processing. Responsibility for this inspection will not be waived, even when the merchandise is shipped to a third party/workroom. All returns must be requested in writing and be authorized by Bastideaux. Customers sending unauthorized returns will receive no refund. The customer is responsible for return shipping to our facility. All claims must be reported to Bastideaux within two weeks of order arrival. Claims due to conditions described in “Product Description” or not following “Fabric Care” instructions above will not be approved.
SHIPPING - Orders will be shipped FOB Costa Mesa CA USA.
Products and content displayed on this website, in our showrooms, and in our packaging are the property of BASTIDEAUX. Nothing in these terms and conditions shall be construed as granting any license or right to use any trademark, logo, product, content or service without the express permission of BASTIDEAUX. Our website, showroom, packaging and all our content- including but not limited to text, design, graphics, photography, illustration, and code - are protected under the copyright laws of the United States and other countries.
USE OF THE SITE
ACCOUNTS AND PASSWORDS
You are entirely responsible for maintaining the confidentiality of your account information, including your password, and for any and all activity that occurs under your account. You agree to notify Bastideaux immediately of any unauthorized use of your account or password, or any other breach of security. However, you may be held liable for losses incurred by Bastideaux or any other user of or visitor to the Site due to someone else using your Bastideaux ID, password or account. You may not use anyone else’s Bastideaux ID, password or account at any time without the express permission and consent of the holder of that Bastideaux ID, password or account. Bastideaux cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.
We may direct you to other sites to serve your needs on particular items, we are not responsible for the content of these Sites, nor do we control, sponsor, endorse or approve them. Your use of those links is at your own risk.
All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively, “Content”), including but not limited to the design, structure, selection, coordination, expression, “look and feel” and arrangement of such Content, contained on the Site is owned, controlled or licensed by or to Bastideaux, and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws. No part of the Site and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way to any other computer, server, Web Site or other medium for publication or distribution or for any commercial enterprise, without Bastideaux’s express prior written consent. Information and data made purposely available by Bastideaux such as specification sheets and product information may be downloaded from the Site provided that you follow these five rules: Information will be used for the sole purpose of the individual’s decision on whether to purchase a particular item. Proprietary language must remain on downloaded item. Make no modifications to any such information. Use such information only for your personal requirements only. Do not make any additional representations or warranties relating to such documents.
PURCHASES; OTHER TERMS AND CONDITIONS
ERRORS AND INACCURACIES
Bastideaux reserves the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice. This includes incorrect pricing and typographical errors in product descriptions and availability. Bastideaux maintains the right to correct such errors whenever found, including after an order has been submitted. Please see our return policy in the event that you are not satisfied with your purchase.
COMMENTS AND SUBMISSIONS
All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to bastideaux.com on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the "Comments") shall be and remain Bastideaux property. Such disclosure, submission or offer of any Comments shall constitute an assignment to bastideaux.com of all worldwide rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Thus, Bastideaux will own exclusively all such rights, titles, and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Bastideaux is and shall be under no obligation to maintain any Comments in confidence; to pay to user any compensation for any Comments, or to respond to any user Comments. You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary rights(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any comments you make. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as product ideas, photographs, marketing concepts, or merchandising suggestions.
Bastideaux has done our best to portray our products in the most accurate way, but we cannot and will not be responsible for the way in which the photographs and product representations appear on your computer screen. There are too many variables such as color; brightness and tinting that can change how the images appear on your computer or printer.
Bastideaux does not promise that the Site or any Content, service or feature of the Site will be error-free or uninterrupted, or that any defects will be corrected, or that your use of the Site will provide specific results. The Site and its Content are delivered on an as is and as available basis. All information provided on the Site is subject to change without notice. Bastideaux cannot ensure that any files or other data you download from the Site will be free of viruses or contamination or destructive features. Bastideaux disclaims all warranties, express or implied, including any warranties of accuracy, non-infringement, merchantability, and fitness for a particular purpose. Bastideaux will not be liable for the acts, omissions, and conduct of any third parties in connection with or related to your use of the Site and/or any Bastideaux services. You assume total responsibility for your use of the Site and any linked Sites. Your sole remedy against Bastideaux for dissatisfaction with the Site or any content is to stop using the site or any such content. This limitation of relief is a part of the bargain between parties. The above disclaimer applies to any damages, liability or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction of or unauthorized access to, alteration of, or use, whether for breach of contract, tort, negligence or any other cause of action. Bastideaux reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the Site, or any portion of the Site, for any reason; (2) to modify or change the Site, or any portion of the Site, and any applicable policies or terms; and (3) to interrupt the operation of the Site, or any portion of the Site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.
LIMITATION OF LIABILITY
Except where prohibited by law, in no event will Bastideaux be liable to you for any indirect, consequential, exemplary, incidental or punitive damages, including lost profits, even if Bastideaux has been advised of the possibility of such damages.
GOVERNING LAW; DISPUTE RESOLUTION
BASTIDEAUX recognizes that your personal privacy is of the utmost importance to you. This policy lets you know how we collect and use your personal information, and how you can control its use. This policy describes the broadest potential use of personal information throughout the BASTIDEAUX website (the "Website") that is consistent with the terms of this policy. However, please note that we may make far less use of your personal information.
Bastideaux provides you with access to its Website subject to the following policy, which we may update from time to time with or without prior notice to you. You can review the most current version of this policy at any time at: www.bastideaux.com Terms of Sale. Please read this policy carefully. By accessing this Website, you agree that you have read and understand the policy and any posted updates and that you accept and agree to be bound by them. If you do not wish to be bound by this policy, please do not continue to use this Website.
1. Personal information that we collect. Bastideaux collects personal information when you provide it to us, such as when you:
a. Register an account on the site
b. Place an order
c. Join a mailing list
d. Contact us
Registration information. Registration helps us provide you with a quick and simple checkout experience and also makes you eligible for certain special promotions and other benefits, such as new product introductions and special events. When registering to be a member on the site, we require certain information in order to make your experience on our site the best it can be. When you create an account, the information we require is your full name and email address.
Placing an order. You need to register in order to make a purchase on our Website.
When placing an order as a registered customer we require certain information to process your order and for internal purposes, such as your full name, billing and shipping address and email address. We will also require credit card information. Note that Bastideaux uses a third party to process credit card transactions. No credit card information is stored on our Website.
Joining a mailing list. If you request to join our mailing list, we will take your name, email address and mailing address. Once we have collected this information, you will receive our email alerts, informing you of news and special offers. You can remove yourself from the email list at any point by emailing firstname.lastname@example.org or clicking "unsubscribe" from the emails sent to you. You may receive occasional paper mailings such as our product catalogs. If you would no longer like to receive these, please notify us by email and we will remove you from our mailing list.
Contacting us. If you contact us with a question or comment about our products or Website, we may require certain information so that we can help you, such as your name, email address or phone number.
Embedded pixels. Bastideaux may also use embedded pixel technologies on selected pages for the purposes of identifying unique user visits to the Website, as opposed to aggregate hits, and to identify the pages viewed.
3. How we use the information. We use the personal information we collect from you for the following purposes:
a. To process your orders or to contact you concerning the status of an order
b. To respond to questions you may have regarding your order, the products, or the Website
c. To contact you via our email alerts with news and promotions
d. To help create and personalize Website content, facilitate your use of the Website (for example, to facilitate navigation and the login process, avoid duplicate data entry, enhance security, keep track of shopping cart additions and preserve order information between sessions), improve Website quality, track marketing campaign responsiveness and evaluate page response rates.
4. Our disclosure of your information. We employ other companies to perform functions on our company's behalf. Examples of this include processing credit card payments, delivering packages, and sending emails. These outside companies only have access to personal information needed to perform their functions, but may not use it for other purposes.
Bastideaux may share your personal information with an affiliated entity such as a licensee, and it may transfer your personal information to a successor entity as part of a restructuring, merger or sale of its business.
The security of your personal information is very important to Bastideaux. We have in place physical, administrative and technical safeguards designed to protect your personal information from unauthorized access. In addition, Bastideaux uses standard security protocols and mechanisms for the exchange and transmission of sensitive data such as credit card details.
In the event that your personal information is acquired, or is reasonably believed to have been acquired, by an unauthorized person and applicable law requires notification, Bastideaux will notify you of the breach by email, fax or U.S. mail. Bastideaux will give you notice promptly, consistent with the reasonable needs of law enforcement or Bastideaux to determine the scope of the breach and to investigate and restore the integrity of the data system.
7. Subscription Policy
If you would prefer to no longer receive our emails, or if you are receiving more than one copy, you can unsubscribe to the emails by clicking on the link on the email sent to you. You can also email email@example.com
Note that some non-marketing communications are not subject to general opt-out, such as communications related to your user account for this Website, transactions with Bastideaux and product and service updates.
8. Contact Us